At Africazola.com, we take pride in offering unique African handcrafted items, each made with care and artistry. Because of the handmade nature of our products, variations in size, color, and design are normal and add to their uniqueness.

This policy explains when and how returns and refunds are accepted.

Returns Eligibility

We only accept returns if:

  • The item arrived damaged or defective.

  • The wrong item was sent.

We do not accept returns for:

  • Change of mind after purchase.

  • Slight variations in color, texture, or size (as all items are handcrafted and unique).

  • Sale/clearance items marked as “final sale.”

Return Conditions

To qualify for a return:

  • You must notify us within 7 days of receiving your order.

  • The item must be unused, in original condition, and in its original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Photographic evidence of the damage or defect must be provided when making the claim.

How to Initiate a Return

Contact us at sales.zolaafrica@gmail.com within 7 days of delivery.

  1. Provide your order number, photos of the item, and reason for return.

  2. Wait for our team to review and approve your return request.

  3. Once approved, you will receive instructions on how to ship the item back to us.

Note: Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Refunds

  • Refunds (if approved) will be issued to your original payment method.

  • Processing may take 7–14 business days depending on your bank or payment provider.

  • Shipping fees are non-refundable, unless the return is due to our error (wrong or defective item).

Exchanges

We do not offer direct exchanges due to the unique, limited nature of our handcrafted products. If you want another item, you will need to place a new order once your refund (if any) is processed.

Non-Delivery or Lost Packages

  • If your package is marked as delivered but you did not receive it, please first check with neighbors or your local courier office.

  • Africazola.com is not responsible for lost or stolen packages after delivery has been confirmed by the carrier.

Contact Us

For any questions regarding returns or refunds, please reach out:

Africazola.com

Email: sales.zolaafrica@gmail.com

Phone: +254-796-321787