At Africazola.com, we are dedicated to delivering your handcrafted African items safely and efficiently. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

  • Orders are processed within 2–5 business days after payment confirmation.

  • You will receive an order confirmation email once your purchase is complete, and a shipping notification with tracking details once your order is dispatched.

  • Please note: Processing times may be slightly longer during holidays, peak seasons, or for customized items.

Shipping Methods & Delivery Times

We work with trusted courier and postal partners to deliver your orders. Estimated delivery times vary depending on your location:

  • Domestic Shipping (within Kenya): 2 – 3 business days

  • International Shipping: 3 – 7 business days

Delivery times are estimates and may be affected by customs clearance, courier delays, or factors beyond our control.

Shipping Costs

  • Shipping fees are calculated at checkout based on destination, weight, and shipping method.

  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.

  • Tracking may take 24 – 48 hours to update after dispatch.

Delivery Address

  • Please ensure that your shipping address is accurate and complete. Africazola.com is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

  • We do not ship to P.O. Boxes in some regions; a physical address may be required.

Delays & Force Majeure

While we make every effort to deliver orders within the estimated timeframe, we are not liable for delays caused by:

  • Customs inspections or import restrictions

  • Natural disasters, strikes, or political unrest

  • Courier network disruptions or delays

Lost or Stolen Packages

  • If your order is marked as “delivered” by the carrier but you have not received it, please first check with neighbors or your local courier office.

  • Africazola.com is not responsible for lost or stolen packages after delivery has been confirmed by the courier.

Contact Us

For shipping-related questions or concerns, please contact us:

Africazola.com
Email: sales.zolaafrica@gmail.com
Phone: +254-796-321787